Help Desk / FAQs
HELP DESK / Frequently Asked Questions
For urgent queries, please call (02) 8068 4545 or 0408 957 798.
What payment methods are accepted?
For Australian Customers we accept Visa, Mastercard American Express, Afterpay, PayPal, Apple Pay, GPay, Direct Bank Deposit or Cash own Pick Up. We also except payment over the phone. For International Customers we only accept Major Credit Card's, Afterpay ( If your country allows) Paypal via our website.
How can I change my order to my local currency?
The Default Current is Aud. If you want to convert currency, you can so so to major currencies at tip right of site
Do you offer free shipping?
Yes we do for all orders over $300 in Australia, Anything under $300 or International orders are charged shipping.
How Can I Calculate Shipping?
Our system has an inbuilt shipping calculator.
Can I return a product if its the wrong size or get refunded?
If you chose the wrong size or If you have a faulty product you can return the item for a replacement or money back guarantee as long as it is unopened & undamaged & item as received or there is a reasonable reason for refund. Find out more on out return/ exchange/ refund policy here:
Do you ship overseas?
Every country, every day. See more on Shipping here
How long will my order take?
We ship your order out same or next business day so it should arrive 1-2 days after your purchase for Australian Orders. Overseas orders 4-10 Working Days. See more on Shipping here